Why Do Consumers Leave Negative Reviews? You Might Be Surprised!
What Are The Main Reasons Motivating Consumers To Leave Negative Reviews? Let’s take a few minutes to understand fully the motivations of the consumer whenever they leave a negative review for a business. In this particular survey, consumers were allowed to choose more than one factor: Over 74% of consumers expressed a desire to prevent future customers from having the same poor experience. Over 52% of consumers simply wanted a refund of their purchase. Just over 15% of consumers showed an actual intent to [...]