Tag - poor reviews

BEST Strategies For Addressing Bad and Negative Reviews

 The ONLY Proven Tactics For Addressing Bad and Negative Reviews Against Your Business Anytime a business provides products or services to consumers, mistakes are going to happen. Poor service, misunderstood pricing, a bad meal, or a defective product. It’s happened to all of us. People at large react in different ways, but the internet and the ever-increasing number of review sites and social media make it very easy for an angry or dissatisfied customer to vent their frustrations and cause lasting [...]

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review-management-franchises

Review Management and Improvement Strategies For Franchises And Multi-Location Businesses

Consumer reviews, and their impact on both business reputation and organic search results have quickly risen to a critical level for franchises and multi-location businesses. 15 or so years ago, consumer opinions were largely based upon response to advertising and word-of-mouth recommendations from family and friends. Then came the full-on internet access phenomenon. Fast-forward to today, and over 90% of consumers are being affected by the online reviews left by others for local businesses. Google has recently upped the ante by [...]

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why-consumers-leave-bad-reviews

Why Do Consumers Leave Negative Reviews? You Might Be Surprised!

What Are The Main Reasons Motivating Consumers To Leave Negative Reviews?   Let’s take a few minutes to understand fully the motivations of the consumer whenever they leave a negative review for a business. In this particular survey, consumers were allowed to choose more than one factor: Over 74% of consumers expressed a desire to prevent future customers from having the same poor experience. Over 52% of consumers simply wanted a refund of their purchase. Just over 15% of consumers showed an actual intent to [...]

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How Much Can A Bad Review Cost Your Business? The News Is NOT Good

What Can a Single Bad Review Cost Your Business? Let’s face it, your reviews and online reputation are essentially your business credit score. Many business owners believe that a bad review may not hurt them. Nothing is further from reality. In this new digital age information is posted, shared and transmitted constantly between individuals. What one user can see, their 200 or 300 “friends” also see. A single bad review is proven to drive away 1 potential customer out of every 10. [...]

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