Tag - multiple location business reviews

BEST Strategies For Addressing Bad and Negative Reviews

 The ONLY Proven Tactics For Addressing Bad and Negative Reviews Against Your Business Anytime a business provides products or services to consumers, mistakes are going to happen. Poor service, misunderstood pricing, a bad meal, or a defective product. It’s happened to all of us. People at large react in different ways, but the internet and the ever-increasing number of review sites and social media make it very easy for an angry or dissatisfied customer to vent their frustrations and cause lasting [...]

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review-management-franchises

Review Management and Improvement Strategies For Franchises And Multi-Location Businesses

Consumer reviews, and their impact on both business reputation and organic search results have quickly risen to a critical level for franchises and multi-location businesses. 15 or so years ago, consumer opinions were largely based upon response to advertising and word-of-mouth recommendations from family and friends. Then came the full-on internet access phenomenon. Fast-forward to today, and over 90% of consumers are being affected by the online reviews left by others for local businesses. Google has recently upped the ante by [...]

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why-consumers-leave-bad-reviews

Why Do Consumers Leave Negative Reviews? You Might Be Surprised!

What Are The Main Reasons Motivating Consumers To Leave Negative Reviews?   Let’s take a few minutes to understand fully the motivations of the consumer whenever they leave a negative review for a business. In this particular survey, consumers were allowed to choose more than one factor: Over 74% of consumers expressed a desire to prevent future customers from having the same poor experience. Over 52% of consumers simply wanted a refund of their purchase. Just over 15% of consumers showed an actual intent to [...]

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