Frequently Asked Questions
How Does Review Control™ differ from any other review management product?
There are a few “review management” products on the market that offer monitoring of your reviews, but these services are using aggregators and are not connected to the review sites at all. Review Control™ gives you REAL review management because we are actually connected to the review sites via an API (direct connection), and provide you with a comprehensive set of tools to be able to MANAGE those reviews from your Review Control™ custom dashboard. This is the real difference between review MONITORING and review MANAGEMENT. You will also be able to request reviews from your customers via TEXT or email, be notified of reviews in real time, respond to your reviews yourself individually, or use the auto-responder feature, embed a review stream of selected reviews on your website, along with robust analytics and reports. You will also be provided with personalized support for problem situations such as bad or fake reviews.
How Is Review Control™ supported?
Your Review Control™ account is fully supported by our friendly and knowledgeable staff to assist with your review and reputation management. Always ready to walk you through every step of the process to increase your review ratings and enjoy a more successful business.
Are There Any Hidden Fees or Costs Associated With My New Account?
Absolutely not. Your monthly subscription fee of $99 includes the complete dashboard of easy-to-use review management tools, customer support and includes the text messaging costs for requesting reviews. You will need to purchase a subscription for each of your business locations, and those are offered at a discount. Also, if you are a large company or franchise group we have a customized discount price structure to take care of all of your location managers and franchise owners.
Are There Any Contracts Or Long-Term Commitments With Review Control™?
No. Your subscription is based upon a monthly fee, and can be cancelled at any time. Remember, if you cancel your service you will be unable to access your historical information and you will lose out on the most important management tool at your disposal to manage your online reputation!
How Long Will It Take To Be Up And Running With Review Control™?
Not long at all. Once your have purchased your subscription, you will be contacted within 24 hours (business days) to schedule your onboard and initial training in the use of the product. You also have access to online support for more FAQs about the functions of your account, and live customer customer support via messaging to help you every step of the way.
As Review Control™ Continues To Add More Review Sites To The Service Will My Price Go Up?
Again, ABSOLUTELY NOT! We are constantly considering and adding more review repositories to the service to give our valued customers more control over their online reputation and reviews. As these new repositories are added you will NEVER see an increase in your price. Even if pricing were to increase in the future for new customers, your original price will always stay the same.